Customer Service | SaaS Metrics

AI-powered Knowledge Management for customer service – Make your support staff mistake-proof

A knowledge management system (KMS) is a tool that helps put knowledge management ideas into practice & provides self-service to customers in modules like FAQs, decision trees for customer service, one-pager articles, and many more. The practices include data-driven goals for corporate efficiency, a competitive business model, business intelligence analysis. A knowledge … Read more

6 Reasons Why Your business needs IT Support

While the general opinion is that only the big businesses need IT support, the fact is that everyone does better with supports regardless of what or who they are. And whether you’re just the small grocery shop around the corner or the banking agent down the street, every business will do far … Read more