You might be searching around the internet for quite some time. You’re looking for business applications you need for your team, business, or organization. And then you stumble upon managed software as a service (MSaaS). You now wonder what it is and how it can benefit you.
Well, you’ve landed in the right place. This article will discuss the basics of MSaaS and the benefits it can potentially give you and the other end-users on your team. If you want to learn more about it, read on.
1. It Provides Convenience For Businesses
Managed software as a service (MSaaS) is a service that gives access to a user or business to a suite of business applications. These apps often come with support, training, upgrades, and other helpful add-on services and products—at no extra charge.
MSaaS companies provide their products because it gives a lot of convenience to end-users and businesses—not to mention that it’s a fair, profitable business model from which everyone benefits. And they allow access to their services by letting end-users buy licenses from them, leading to users gaining access to their online software.
To get a better idea, here is an example situation. Suppose you’re subscribed to Advanced Networks managed IT services or similar service providers, you have access to their suite of office software. Now, you can use the applications in it freely. And at no extra charge, this software will be constantly updated and upgraded. If a problem occurs, you and other users will get prompt support at no additional cost.
End-users need this kind of service because it’s highly favorable for them to eliminate most problems when using business software. All they need to worry about is the work they need to do with their applications.
MSaaS is also incredibly beneficial for those who don’t have an IT department responsible for things like upgrading and updating software, which can be a pain for end-users. Another reason why MSaaS providers are great if you don’t have in-house IT is that they can train other end-users for their products and services, which can be a huge plus.
2. Reduces IT-Related Costs
The reduced cost of having a software provider will not be apparent with your managed software as a service initially. However, if you stick with one, you’ll discover how much money you can save because you have total control over your IT spending. The services and benefits of subscribing to MSaaS can easily outweigh the cost of having a dedicated team or department for those same services and benefits.
To reduce costs further, end-users should carefully hand pick the software and services they want for their subscription or license.
3. MSaaS Improves Efficiency
Time is money, as they say, and having the software always available for end-users prevents downtime. And with no outages, employees using your MSaaS can work continuously without interruption, improving efficiency and productivity.
End-users need efficiency because having none of it can quickly impact a business’ profit. At worst, it can also risk their reputation, quickly spiraling down to their doom.
For example, suppose that you run a contact center. Suddenly, your VoIP software encounters a problem. Your support agents will be forced to stop taking calls until the software is fixed by your two-person IT team. But if you have an MSaaS provider, you can rest assured that more than two people will work on this emergency and cut the downtime in half or more.
4. Future Proofs Software And Services
Unfortunately, most businesses are scared about software updates of their homebrew or in-house programs. One of the reasons they are is that one clunky update may introduce a massive downtime to their business operations.
Because of that, businesses and end-users desire that they can be assured that their work won’t be interrupted by a sudden update or upgrade failure. With MSaaS, updates and upgrades are often stable. And when problems do occur, they can fix them immediately as they already have people on standby to prepare for taking calls about end-users encountering problems.
5. MSaaS Brings Stability
MSaaS brings stability to the workplace. Being subscribed to one eliminates the stress and problems associated with the software, particularly online ones. It’s your next step because with high availability—meaning guaranteed accessibility—the productivity of end-users will be rarely negatively affected.
And with a structured service, the service and usage can be predictable. And if there is downtime, most MSaaS providers will inform businesses and end-users ahead of time. For example, you have SaaS tools from an MSaaS provider. You’ll always know when their services will be unavailable for you, which is rare, and you’ll have time to plan on how you can utilize the scheduled downtime.
Those are the basics of managed software as a service. In a nutshell, it’s a convenient solution for most business owners and companies who highly rely on business application suites. Also, it’s sought after as it reduces IT-related costs, improves workplace efficiency, ‘future proof’ many IT needs and brings stability to an organization’s IT infrastructure.