What Is Saas 2.0?

With a rise in the Software as a Service model, companies have started to adopt it more and more. The ease of use, increased versatility, and functionality makes obtaining software licenses extremely convenient. These applications are indispensable for small businesses and large businesses alike as they offer you tools that help organize your business and make tasks much easier and simpler to do. 

SAAS allows you to take full advantage of the internet and offers you a pay-as-you-go model, which eliminates the need for onsite installation. Thereby the cost of software is greatly reduced. 

With the success of SAAS integration into various organizations, SAAS 2.0 has emerged and is slowly taking over the cloud computing market. SAAS 2.0 envisions to change the SAAS we know today and completely transform it.

The need for SAAS 2.0 arose from the fact that SAAS acted as a one size fits all. There are a variety of different applications that can do the same task with little variation. However, they do not treat the needs of a business as unique, when in reality they are. 

The Unfolding Of SAS 2.0

The Unfolding Of SAS 2.0

SAAS 2.0 can be considered the evolutionary stage of the traditional SAAS models. This new model focuses on business-centric software as a service. Therefore, with SAAS 2.0, your business can have an all-inclusive software that will be able to handle every aspect of their business. 

As SAAS 2.0 focuses more on the business processes and workflow of the business, which is a step up from the basic software delivery, which SAAS focuses on. SAAS 2.0 aims to use improved Service Level Agreements (SLAs) to deliver a more robust infrastructure. 

Furthermore, SAAS 2.0 will concentrate on more than just the delivery of software, it will take into its hands the business objectives of the clients. Therefore, it will be a lot more useful to your business and subsequently, its growth. 

One of the main aims of SAAS 2.0 is to expand into the integration and management of the software as a service that they are providing, not just software delivery. There is a steady increase of applications on the cloud, and SAAS 2.0 intends to focus on SAAS integration platforms or SIPs, which would be hubs that provide all the services of SAAS 2.0.

Therefore, SAAS 2.0 is a model that changes how you conduct your business. It completely takes over the workflow and provides new business opportunities that you can cash on to grow your business. SAAS 2.0 is thus more than just a cost-effective software delivery model, it can change the entire business platform using technology. It allows you to enhance the efficiency of your business and leads you to make better decisions. Therefore, it is a huge step up from SAAS. 

Artificial Intelligence

Artificial Intelligence

In the modern world, artificial intelligence has its roots in almost everything. In SAAS as well, AI has made a huge impact, and AI-based SAAS integration is extremely beneficial for modern-day organizations. One of the biggest outcomes is hyper-personalization, which is extremely popular in many markets such as B2B, DTC, and B2C.

Other uses of AI in SAAS include increased productivity and efficiency. AI can also be used to automate repetitive tasks and support human capabilities. With the use of AI responsiveness can be greatly increased, as it combines machine learning with natural language processing. Therefore, the interaction with customers can be streamlined, and the degree of responsiveness can be increased greatly. 

AI also helps speeds thing up. The internal business processes and operations happen much faster, due to which your organization can find answers to questions much quicker. Therefore, the degree of responsiveness is high.

Security is also improved with the use of AI in SAAS 2.0 as it has the ability to recognize patterns. When it identifies something out of ordinary, it can detect it and find a solution to it swiftly. 

Machine Learning

Machine Learning

Machine learning is used in SAAS 2.0 to help automate responsiveness in various parts of your business, such as customer service reports and applications. Some examples include virtual assistants and AI-enabled chat operations. 

Machine learning is an important part of AI-based SAAS models, including SAAS 2.0. It is essential in training the software to learn from every interaction and mimic the response in future interactions. Therefore, with time, the software can learn and gain a greater level of intelligence and be able to perform with greater efficiency.

Machine learning can also help in enhancing internal collaborations as it offers more advanced communication models to ensure that all your employees are on the same page. Therefore, operations can occur much more seamlessly. 

It also enables the software to dive deeper into contextual data and insights, which will allow you to have a noticeable edge on the competition.   

The Difference Between SAAS and SAAS 2.0?

The Difference Between SAAS and SAAS 2.0

After the advent of SAAS, it became extremely popular among small businesses due to its cost-effective nature. The option to subscribe to a software and pay for licensing as you use it instead of paying for it upfront was very attractive. However, that was the limit of what SAAS tools could do.

Therefore, SAAS 2.0 was developed, which takes the original SAAS models and makes them more useful for businesses. With SAAS 2.0, you can do so much more. Other than providing software in a cost-effective manner SAAS 2.0 allows you to better your business by focusing on workflow management and business processes. 

Therefore, SAAS 2.0 aids in the bettering of your business. It focuses on how your business could become better by integrating the software it provides to your specific needs. By using AI and machine learning SAAS 2.0 is a step above SAAS. 

It also provides you the opportunity to keep your clients managed, improve organic traffic, and given prompt responses. It can also answer your questions so that you are able to better manage your system. 

With SAAS 2.0, the change in conducting business online has seen a dramatic shift. Even though software delivery online might have seemed like a novelty, SAAS 2.0 has taken it a step further with sharing and management services. With your business partly in the hands of a software, not only will you see growth, but also a more effective workflow that will greatly aid in various departments such as client management, group management, internal collaborations, security, virtual assistant, etc.


The main appeal of SAAS 2.0 is its simplicity. Whenever machines take over a part of your work, you will have more time to focus on other aspects. With SAAS 2.0, your software will not only be available at a cheaper price and online, but it will also be integrated with your system and create a workflow that suits your business the best.

SAAS 2.0 recognizes that each business is unique and requires different tools to succeed. Therefore with machine learning and artificial intelligence, it aims at removing a layer of complexity and taking over certain tasks.