1. Look For Loose and Frayed Cables
So your POS system stopped working. No need to panic. Sometimes, it’s as simple as having a bad cable or wire. You don’t always need to delve into the complex intricacies of your POS system’s configuration and more. That’s why the very first thing you need to be doing is check for loose or frayed cables. Are the cables connected? Did any of the adapts loosen when you last moved it? Check to ensure everything is properly plugged in. You also might want to check the power supply and outlet itself. Plug something else into it. Is it working?
While it might sound ridiculous, a lot of your problems could get resolved after a quick check. After all, employees and customers are constantly moving around the POS system. It’s not hard to imagine a cable getting jarred loose. Performing these checks before getting into the nitty gritty can save you a lot of time and hassle. It’s also going to save you money because you won’t need a professional to swing by!
2. Check The Internet
You also want to start by checking to ensure the POS is still connected to the internet. The reality is, internet drops can happen frequently. Your POS could be malfunctioning strictly because it lost connection with the internet. This is especially true if your POS requires the internet to function. The last thing you want to do is go through all kinds of troubleshooting steps just to find out that your system isn’t connected to the internet or that your internet is completely down. If you are noticing problems across the board, it’s very likely your internet causing you the problems.
Is your router working? Check the lights. A good way to ensure that it’s not your internet or router is by rebooting it. Give your router a full reboot. You can also check to see if your other devices are having issues with connecting to the WiFi. If you have been experiencing a lot of internet issues with your POS system, it could be a good time to either have your ISP swing by to check the internet or invest in a new router. An EPOS system utilizes a powerful cloud-based system that works both online and offline. This can help if you ever don’t have internet. EPoS repair is available should anything go wrong with your system.
3. Update All Software
When you are going through the troubleshooting process, you need to ensure that you are updating your software. This is a very easy task. It only takes a couple of clicks. You can check for updates to see if there’s one pending. It’s one of the easiest and best troubleshooting tips because it can resolve a lot of your issues if you are having some. You’ll want to check for updates for your device, graphics driver, monitor driver, CPU driver, and your POS software. A lot of POS system manufacturers will release updates to improve performance and fix problems. If you don’t have the update installed, it could be causing you issues and the update might resolve them.
If you are worried about the duration of the update, you can do it during non-working hours. This can keep your system up and running when you need it the most. It’s a good way to ensure that you get it working before you open it back up too.
4. Your Second Screen Isn’t Displaying Properly
A lot of POS systems have two screens or at least multiple displays. This can help you in a lot of ways. It helps you promote new services or products and it can help you deliver more order transparency to your customers.
You don’t want the second screen to malfunction. This is only going to result in customers losing trust in your business. It can also confuse them. It’s always a good idea to check if there are loose cables. It could be unplugged. You’ll also want to try to unplug any peripherals that aren’t being used. These things can cause issues with your displays at times.
If you do have accessories and peripherals interfering with your display, you’ll want to get new ones that won’t cause your display to malfunction.
Use these tips and you can get your POS back up and running in no time.