SLA | SaaS Metrics

Breaches in Service Level Agreement (SLA) in SaaS

In this post, we will discuss the basics of SaaS, the service level agreement (SLA), and the breaches in it. We will dive deep and explore the potential types of breaches, their definitions, reactions, and how to avoid them. What is SaaS? Software as a Service (SaaS) is a method of application … Read more

Understanding SaaS: Service Level Agreements (SLA)

Introduction Many users interested in trying out SaaS (Software as a Service) end up getting confused by all the technical jargon they come across during their research. While SaaS is increasingly becoming a popular software delivery method, many still don’t understand common terminologies associated with cloud technology. The SLA (Service Level Agreement) … Read more