The COVID-19 pandemic has disrupted the operations of many companies, and for managed service providers (MSPs), it’s no different. No one knows how long it will last and when things can go back to usual. Now is a great time to show your customers that you value their business and care about them, keeping your company at the front of their minds once the economy has recovered. And with the right tools, you can continue to work remotely.
Know that some of your business customers may have lost revenue when they were forced to close. Some may have had to furlough employees. Now is the time to show that you care. Think about flexible options and incentives, like new credit rules, discounts, or other promotions. Consider how you can make your customers’ lives a little easier. Flexible payment options can help them through a difficult time, especially if their revenue is diminishing, and it’ll help ensure that they’re still in business once things are back to normal.
Have Remote Control Support
Endpoint management becomes both possible, as well as easy, when you use remote monitoring and management software (RMM). To deploy it, a small footprint, or agent, is installed on your clients’ endpoints, like workstations and mobile applications. The agents feed information about the machines’ status and health back to you. If the agent detects an issue, it creates an alert and prompts you to resolve the problem. Each alert is classified depending on the type of problem and the severity, allowing you to offer your clients’ employees fast, unattended support by your team with the help of remote control tool. That kind of workflow can significantly boost your team’s productivity.
Since you are solving complicated tasks more efficiently, you might be able to take on more clients. Proactive monitoring minimizes business customers’ potential downtime and makes them trust you even more. For instance, your technicians might be able to diagnose a problem before your client even realizes there is an issue. Often, everything can be done from one dashboard. Your team can do tasks like installing updates or software and administering security patches to several computers at one time. Scheduled maintenance can be automated from the dashboard, and it’s easy to monitor several endpoints at once. The program can generate valuable reports about the health of your clients’ networks.
Develop a Continuity Strategy
Right now, your clients are likely stressed. With stay-at-home orders, people now support their families, work, and go to school from their houses. While you can’t change that, you can make it easy for your customers to find information on how your company is adapting. Put this information on your website so people can quickly find it. Make sure you put important contact information on the page to make it easy to keep doing business with you. Let your clients know how they can contact you easily. You might consider using video conferencing software to set up virtual meetings. It’s not the same as an in-person interaction, but it can help your team maintain a personal relationship with your clients.